We recently had the misfortune of having to make an insurance claim on our car. My wife had a fender bender! Nothing serious, no one got hurt but both cars needed repair. When dealing with the insurance company however, some bad memories came back. Years ago, my wife and I got hit while stopped on the auto route. Traffic had come to a standstill, but a distracted driver, who may have been on her phone, didn’t even notice that everyone was stopped and drove into the car behind me, who in turn slammed into the left side of the rear bumper. Fortunately again, no one was injured. The three cars involved where not so lucky.
Back then, just like now, the insurance company suggested the garage that we were to take our car to have it repaired. They claimed that the repair would be done faster, better, and that the job would be guaranteed for the life of the vehicle. Needless to say I took their advice. The garage in question was in the industrial park close to our home. They did not even have a courtesy car to give us! They did however do a great job and I had the car back within a week. Or so it seemed…
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